Terms

Who we are

This site is run by D20 Dungeon LLC, a game shop and tabletop venue in Muncie, Indiana. Where these terms say "we" or "the shop", that is who is meant. Indiana law governs them.

They are written to be read. If something here is unclear, ask us rather than guessing — we’d far rather explain it than argue about it later.

Your account

You need to be at least 13 to hold an account. There is no password: you sign in with a link sent to your email, so keep control of that mailbox — anybody who can read it can sign in as you.

One account per person. Tell us if you think somebody else has gotten into yours and we’ll close it off.

We can suspend an account that is being used to abuse other customers, to defraud the shop, or to break these terms. We’ll tell you why.

Buying things

A price on the site is an invitation, not a contract. The sale is made when we take the payment, and until then we can correct a price that is plainly wrong. If we do that after you have paid, we’ll refund you rather than hold you to it.

Stock moves across a counter as well as a website. If something sells in the shop between your order and our picking it, we’ll tell you and refund that line. You’ll never be charged for something we cannot supply.

Card singles are second-hand goods and are sold in the condition described. We grade them ourselves and we err towards the customer.

Payment is handled by Stripe. Your card details never touch our systems.

Getting it to you

We ship to the lower 48 states. Alaska, Hawaii and the territories cost several times our rates — call us and we’ll work something out rather than quote you a price that is wrong.

Shipping is charged by weight band and is shown before you pay. Delivery estimates are the carrier’s, not a promise from us.

Pickup orders are held at the counter. Bring the reference from your confirmation.

Risk passes to you on delivery. If a package arrives damaged or does not arrive, tell us and we’ll make it right.

Store credit and gift cards

A gift card is worth its face value in goods and services here. It does not expire, and it can be used once — redeeming it turns it into store credit on an account.

Treat the code like cash. Whoever holds it can spend it, so only pass it to the person it is for. We cannot replace one that is lost or given away.

Store credit does not expire and can be spent on anything we sell except gift cards, including card singles, the room, a game master and a place at an event. It cannot be transferred to another account, and it is not exchangeable for cash except where the law requires it — California, for example, requires a gift card balance under $15 to be paid in cash if the holder asks. We pay that in cash at our counter in the shop when you ask, with two exceptions: a gift card bought on our website is paid out in cash only once 30 days have passed since it was paid for, and a gift card bought on an order that also used store credit, or had money given back, is not paid out in cash at all. Either can still be spent here as store credit.

Neither is a deposit or a payment instrument, and neither earns interest.

The loyalty program

The discount applies to products and card singles. It does not come off the room, a game master, or a place at an event — those carry somebody’s time rather than a margin.

Your standing is worked out from what you have actually spent, less anything refunded and less any store credit you spent, because credit is money we already took. It is never reduced by us as a penalty.

The discount never comes off a gift card. Buying a gift card counts towards your standing; spending the credit does not, because that is the same money twice.

We can change the thresholds. We won’t take away a rung you have already reached.

The room, game masters and events

A booking is for the whole room for the time you booked. Payment is in full at the time of booking; there are no deposits on room rental.

Each booking carries its own cancellation terms, shown to you before you pay and repeated in your confirmation. Cancel with enough notice and you are refunded to the card you paid with. Cancel inside the window and the full amount becomes store credit instead — you lose the date, never the money.

A place at an event is a name on a door list. There is nothing to print. If you cannot come, cancel it from your account before the event starts, and the account says what comes back before you press anything. A paid place follows the same terms as a booking, the ones in force when you took it: cancel with enough notice and you are refunded to the card you paid with; cancel inside the window and what you paid becomes store credit. Store credit you spent on it always comes back as store credit.

A seat at a weekly game is a standing place. Where a deposit is taken, it comes back as store credit if you give up the seat with at least the notice that seat asked for before its next session. Give it up with less notice than that, or stop coming without a word, and the shop keeps the deposit. The notice period is shown before you take the seat and recorded against it. If the table stops running altogether, the deposit comes back whatever the notice.

A seat paid by card is charged automatically, as often as the seat’s terms say — every week, or every other week — from the day you take it until you stop it. There is no minimum. You can stop at any time from your account by pressing Give up my seat: the charges stop at once, and nothing already charged is refunded automatically.

We may have to cancel or move a room or game master booking — illness, weather, a closure. If we cancel, you are refunded: what you paid by card goes back to that card, and any store credit you spent comes back as store credit. If you would rather have another date, we will move it instead.

We may also have to call off one session of a weekly game. If we do and your seat is paid by card, that session’s payment comes back to you as store credit once it has been collected. If you pay at the counter, there is nothing to pay for a session that did not happen.

Selling us cards, and things we make for you

An offer for your cards stands for 7 days, because card prices move. It is not final until the cards are in our hands: condition is subjective, and if they are not as described we’ll talk it through with you rather than spring a new number on you. You can always say no and take them home.

When you sell us cards you are telling us they are yours to sell. Where we pay cash we take photo ID and record the type and last four digits only — never a copy.

A price for a printed miniature stands for 14 days and a price for a built deck for 7 days. Nothing goes on the printer, nothing comes off the shelf, and nothing is charged until you have approved the price.

You are responsible for having the right to print a model you send us. We won’t print something that is obviously somebody else’s to sell.

The community board

The board is customers finding customers. A post there is not our event: we do not arrange it, vet it, or vouch for anybody on it, and a post holds no room and no table.

What you write is yours and you are responsible for it. Keep it about games — we’ll remove anything abusive, commercial, or aimed at a person, and we do not have to explain a removal to anybody but the person who posted.

Contact details you give when taking a seat go to the organizer and to staff. They appear on the board only if you check the box asking us to share them with the table.

What we are and are not responsible for

We do what a careful shop should. Where something is our fault we’ll put it right, and nothing here takes away a right you have as a consumer that cannot be signed away.

We are not responsible for what happens between customers who met through the board, for property you leave in the shop, or for a game not going the way you hoped.

Where we are liable, our liability is limited to what you paid us for the thing that went wrong.

Changes

We’ll change these terms occasionally, and the date at the top of this page changes when they do. Signing in asks you to agree to the terms in force at the time, and your account records which version that was — so signing in after a change is agreeing to the new one.

A change never applies backwards to something you have already bought. The terms that govern a booking are the ones it was made under.